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Venue Partner Terms

Last updated: July 16, 2026

1. About these terms

These Venue Partner Terms ("Partner Terms") govern the listing and offering of courts, open play sessions, and related services on the ZONEPLAY platform (the "Service") by venue owners and operators ("Venue", "you"). The Service is operated by ZONEPLAY Website Application Services (Business Reg. No. DTI BN 8129273), located at Brgy. Daro, Dumaguete City, Negros Oriental 6200, Philippines ("ZONEPLAY", "we", "us"). By registering a venue account or listing on the Service, you agree to these Partner Terms, our Terms of Service, our Privacy Policy, and our Refund & Cancellation Policy.

2. Relationship of the parties

ZONEPLAY is a marketplace and payment facilitator. You are an independent business: nothing in these Partner Terms creates an employment, agency, joint venture, or partnership relationship. The contract for the use of a court or session is between you and the player; ZONEPLAY is not a party to it.

3. Registration and verification

  • Venue accounts require approval by ZONEPLAY. You must submit accurate business information and the verification documents we request, and keep them current.
  • You represent that you are authorized to operate the venue and to enter into these Partner Terms, and that your business holds the permits and registrations required by law.
  • We may decline, suspend, or revoke venue accounts at our discretion, including for inaccurate information or failure to honor bookings.

4. Listings and honoring bookings

  • You are responsible for the accuracy of your listings, including prices, photos, schedules, court availability, and open play hours.
  • You must honor every confirmed booking. If you cannot fulfill a confirmed booking (for example, due to maintenance or weather), you must promptly offer the player a replacement slot or refund the court/session fee to the player directly.
  • Repeated failures to honor bookings, or listing inaccuracies that harm players, may result in removal from the platform.

5. Payments, fees, and payouts

  • Players pay through the Service via our payment provider, Xendit. A platform service fee is added at checkout and retained by ZONEPLAY; your share of each paid booking is routed to your venue's payment account.
  • Settlement timing depends on the payment method and Xendit's settlement schedule. Your dashboard shows earned and pending balances; payouts are disbursed to the bank account or e-wallet you register, and disbursement fees charged by the payment provider may be deducted from payouts.
  • You are responsible for your own taxes, including any obligation to issue receipts or invoices to players for the court/session fees you receive.
  • You must not ask players to pay off-platform for bookings made through the Service, or use the Service to circumvent platform fees.

6. Refunds are your responsibility

ZONEPLAY does not process refunds through the platform. Any refund, credit, or rebooking owed to a player — whether goodwill or arising from a cancellation by your venue — is settled by you directly with the player. You agree to handle refund requests in good faith and consistently with our Refund & Cancellation Policy. The platform service fee is not refunded by ZONEPLAY in any case.

7. Safety and condition of your venue

You are solely responsible for the safety, condition, supervision, maintenance, and legal compliance of your courts and premises, including adequate insurance where appropriate. As between you and ZONEPLAY, you are responsible for injuries, loss, or damage occurring at your venue, and you agree to indemnify ZONEPLAY against third-party claims arising from your venue, your listings, or your breach of these Partner Terms.

8. Player data

Through the Service you receive limited player information (such as names and booking details) solely to fulfill bookings. You must use it only for that purpose, protect it, and not sell it or use it for marketing without the player's own consent, consistent with the Data Privacy Act of 2012 and our Privacy Policy.

9. Suspension and termination

You may stop listing at any time; confirmed bookings made before you stop must still be honored or refunded directly to players. We may suspend or terminate your venue account for breach of these Partner Terms, fraud, or risk to players, with outstanding legitimate payouts settled per Section 5 after any disputes are resolved.

10. Liability

To the fullest extent permitted by law, ZONEPLAY's total aggregate liability to a Venue for any claim arising from the Service is limited to the platform service fees we earned from that Venue's bookings in the three (3) months before the claim arose. We are not liable for indirect, incidental, or consequential damages, or for lost profits.

11. Changes, governing law, and contact

We may update these Partner Terms from time to time; material changes will be announced through the Service, and continued listing after changes take effect constitutes acceptance. These Partner Terms are governed by the laws of the Republic of the Philippines, with disputes brought before the proper courts of Dumaguete City, Negros Oriental. Questions? Contact us at zoneplay.support@gmail.com or +639524875141.